I keep getting asked the question about the impact of #generativeai on the #customerservice and #customerexperience space. If you missed the podcast with Jay Wolcott from Knowbl earlier this week, here is a snippet from that show where I talk about 3 categories of impact.
I am a seasoned executive with a passion for driving growth and innovation in the Software-as-a-Service and Tech-Enabled Services space. With a background as a former AI SaaS CEO and Management Consulting Senior Partner, I am at home advising the C-Suite in high-growth, dynamic Software or Tech companies.
